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Terms and Conditions


Reading these Terms and Conditions forms part of your contract with PADI Travel Network and CostaRica DiveAndSurf (S.A.). References to “you” and “your” means all persons named on the booking, including any added or substituted between the time of booking and the travel date; “we,” “us” and “our” are CostaRicaDiveAndSurf(S.A.). These Terms and Conditions will apply to all travel arrangements made by us.

Deposits

To secure your reservation, you are required to sign and return our booking invoice and pay a deposit of $150 per person, plus any airfares and insurance premiums. Online bookings require payment in full when the online reservation is made. Some packages may require a larger deposit, especially liveaboard boats; you will be informed at the time of booking. Payment balance is due 45 days before your departure. If your deposit is not paid, your booking will be cancelled. If your balance is not paid on time, we keep your deposit, and vendor cancellation charges may apply. Payment of a deposit constitutes your acceptance of all Terms and Conditions; special rules may apply to group bookings of 10 or more passengers.

Late Bookings

If your booking is made within 30 days of departure it is considered a late booking and requires payment in full to secure the reservation. A $30 fee per booking will be charged to cover expenses related to last-minute reservation processing and overnight document delivery. This does not apply to online bookings, which require payment in full with the reservation regardless of the dates of travel. Payment in full constitutes your acceptance of all Terms and Conditions.

Payment and Tickets

We accept Visa, MasterCard, American Express, Discover and payment by check or wire transfer made payable to PADI Travel Network. Online bookings may only be made with credit card payment in full when the reservation is made. Once we confirm your booking and receive payment in full, your travel documents will be forwarded to you at least ten days before your departure (except for late bookings). For documents shipped to countries outside the United States, a $60 fee will be imposed to cover international courier charges.

Price Guarantee

Once you have paid your deposit (or in the case of online bookings, made payment in full) and received our confirmation, the invoiced price of your travel arrangements is fully guaranteed. We reserve the right to lower or raise our prices any time before the booking is confirmed. Published brochure and web site prices are based on information available at the time of publication and are subject to change without notice. Additional charges include but are not limited to visa and passport fees; express mail fees; departure taxes and customs fees; excess baggage charges; laundry and other personal expenses; gratuities; service charges; roll-away bed or crib charges; or room, government, state sales and resort taxes, unless otherwise noted. For car rentals, sales tax, gasoline, tolls, collision damage waiver and personal accident insurance are not covered.

Dive Guarantee

Diving reservations made through PADI Travel Network are guaranteed by the dive operations we represent. We guarantee your diving services will be provided when you reach your destination. If, for some reason, you are not provided with prepaid diving services arranged through PADI Travel Network, a full refund for the diving portion of your trip will be made. Simply provide written details within 30 days of travel to PADI Travel Network, 30151 Tomas Street, Rancho Santa Margarita, CA 92688, or fax 949-858-9311, or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please reference your booking number from our invoice.

Medical, accident, luggage and emergency trip cancellation insurance are strongly recommended. The PADI Travel Network Protection Plan is available only when purchased from us and requires payment at the time of booking.

Changes Made By You

If you wish to alter your travel arrangements after our confirmation invoice has been issued, please provide written notification from the lead person on the booking form no less than 45 days before the original departure date and we will do our best to accommodate you. After the first change, there is a $25 fee for each additional change. If airline tickets have been issued, changes can only be made if the applicable fare permits. If the number of people in your party changes, the total invoice will be recalculated to account for the amended number. If you wish to change your travel arrangements within three weeks of the original departure date and/or after documents have been issued, your original booking will be cancelled and a replacement booking made on your behalf. Cancellation charges may apply.

Cancellation by You

You, or any of your party, may cancel your travel arrangements at any time, via written notification to our office from the lead person on the booking, and applicable cancellation charges will be assessed. Please note insurance premiums are non-refundable. Special rules may apply to group bookings of 10 or more passengers.

Cancellation Fees

If you cancel your deposited reservation more than 45 days before your departure, a single $50 processing fee will apply. Within 45 days of departure, a $150 cancellation fee will be charged per person, in addition to applicable airline fees and any fees assessed by the hotel or other suppliers. In the event of a no-show, your entire payment will be forfeited. Suppliers do not usually give refunds for unused land tours or diving services. However, if you wish to make a refund request, please write to us within 30 days of your completion of travel. Should a vendor elect to refund unused services, we will assess a $25 per person processing fee. Most airline tickets are nonrefundable. If you have to cancel or make changes after tickets have been issued, airline cancellation fees will apply. If your flights are rebooked, the total new ticket price will apply, even if you are re-ticketed on the same flights.

Changes Made By Us

We reserve the right to make changes or correct errors at any time both before and after our confirmation. If local conditions require hotel or service substitution, we will provide a replacement of comparable or better grade. Flight times and carriers are subject to change for operational reasons; check your flight documents carefully for details. You will be informed of changes as quickly as possible before your departure as time allows.

Cancellation by Us

We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients a vendor requires for a particular arrangement is not reached, it may be cancelled. If we are unable to provide the booked travel arrangements, you will receive a full refund or alternative arrangements of comparable standard.

If You Have a Complaint

While on your trip, it is imperative that you bring any problem to the attention of the relevant supplier as soon as possible (e.g. the hotelier or airline). If you are unable to resolve the problem, provide details in writing within 30 days of your return to PADI Travel Network, 30151 Tomas Street, Rancho Santa Margarita, CA 92688, or fax 949-858-9311, or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please give your booking number from our invoice and all other relevant details.

Proof of Citizenship/Visa Requirements

Travelers are responsible for determining and obtaining proper documentation. All travelers are advised to check entry requirements well in advance with the consular officials of the countries to be visited. No refunds will be made for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. Requirements vary according to destination. For current information, U.S. citizens may visit http://travel.state.gov/passport/ on the Internet.

Baggage

Baggage regulations vary from airline to airline and are subject to change. For current and accurate information, contact the airline(s) on which you will be traveling. In general, economy class passengers are allowed two checked items on flights within and from the U.S.; size and weight limits may apply. Fees may apply to additional checked items. The Civil Aeronautics Board requires that all luggage items have outside identification.

Responsibility

PADI Travel Network acts only as your agent in arranging hotels, transportation and other services. We are not liable for injury, death, loss, damage, accident, delay, inconvenience, or additional expense; or for mental or physical distress resulting from the failure of any person or company to render any service; or for expenses incurred as the direct or indirect result of illness, war, terrorism, strike, mechanical failure, pilferage, weather or acts of God. If it becomes necessary or advisable to alter arrangements due to local conditions, we may do so without penalty. We reserve the right to decline to accept or retain you as a client. If you elect to use items such as scuba equipment, bicycles and canoes, you do so at your own risk. Air carriers are held solely responsible for air transportation and may not be held responsible for any act, omission or event during the time you are not on board their planes or conveyances. Upon issuance, airline documentation constitutes a contract between the airline and you, and sets out the carrier’s sole responsibilities.

This information is accurate as of January 1st, 2012, and is subject to change without notice.